Informatics
Help me with tech please...
HelpDesk
There are different ways you can get help with tech. Regardless of the method your request will be tracked using OneHelp which gives you a ticket reference number, email updates, and control over when to close it.
Online |
Log a ticket 24x7 using OneHelp |
Phone |
Talk to the HelpDesk on: Direct: +61 2 9850-HELP (4357) Australian Toll-free: 1800-MQHELP (1800 67 4357) |
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Send an email to help@mq.edu.au |
Walk-in |
Come and visit the HelpDesk. Find Us |
HelpDesk Hours
Session 1 and 2 Hours
(27th February 2012 - 30th November 2012)| Mon-Fri | 8am - 8pm |
| Sat - Sun | 10am - 6pm |
Public Holidays
Closed on the dates listed below. Open on all other public holidays from 10am - 6pm.
| Good Friday | 6th April 2012 |
| Easter Sunday | 8th April 2012 |
| Christmas and New Year period | 24th December 2012 - 2nd January 2013 |
Passwords
OneID
Most university wide staff and student systems use the same login ID called "OneID". For the full list of OneID systems and to manage your password online, see http://oneid.mq.edu.au.
If you're still unsure about passwords, contact the HelpDesk.
(Note: eStudent does not use OneID - contact the HelpDesk for help with eStudent Passwords)
Applications
Take a look at the A-Z list of online tools and systems for students and for staff.
Find out more about using Macquarie University email.
Computer Facilities
Digital Lounges
C5C ground floor
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General use, study, and printing (appr. 160 computers. The HelpDesk is close by for assistance) |
Library PCs
Library L1 and L2 |
Approximately 200 computers. Log in with your OneID. |
Library e-Resources
Quick Links:
- Which login do I use?
- Check password online